World Quality Report 2024-25

Presenting the 16th edition of the World Quality Report

Welcome to the 16^th annual edition of the World Quality Report, Sogeti and Capgemini’s must-read source for insights on all things related to quality and testing, with our strategic technology partner OpenText.

For the past 16 years, the World Quality Report has been addressing and analyzing the most important trends and developments in Quality Engineering and Testing across 3 dimensions – Technology & Practices, Industries and Geographies.

New futures in focus

This year’s theme highlights exciting new futures powered by technology advancements like Gen AI, automation, and human-in-the-loop systems. These aren’t merely tools—they are partners in the testing process, pushing the limits of what’s possible in Quality Engineering. In focus emphasizes that while the possibilities are immense, maintaining clarity is key.

What’s new?

• Many organizations are now moving ahead from experimenting to real scaled implementation of Gen AI
• There is more acknowledgment of the importance of quality, but organizations still need to put their objectives to work
• Data quality has been rated as critically important or of very high priority by many organizations

Regional pull-outs

For more on the regional developments from this global study, download e-copies of the regional pull-outs below.

Download your copy of the report: